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Email

The easiest way to send and receive messages while you are traveling would be to use Bell Aliant's WebMail Service.

To access WebMail, please follow the instructions below:

  1. Visit the WebMail site located at http://www.bellaliant.net/webmail/en/
  2. Input your full e-mail address in the username field (example johndoe@fibreop.ca) and your password into the password field and then click on the "Login" button.
Stop spam messages

SPAM messages are unsolicited or malicious messages sent to you. Sometimes legitimate emails are mistakenly identified as unsolicited or malicious messages and blocked.

To report SPAM:

Reporting SPAM via your email clientIn reports of false negatives, a review is required to determine why it was overlooked. To report cases of false negative (SPAM), please follow the steps below:

  1. Get a copy of the full header
  2. Open the fraudulent email
  3. Paste the full header at the top of the email
  4. In the subject heading, enter "FN Report Bell Aliant" followed by today's date. For example: FN Report Bell Aliant Mon, 31 May 2010
  5. Forward the email to reportfn@blockspam.biz (Opens in the default email client)

Reporting a legitimate email blocked as SPAM via your email clientIn cases where legitimate business or personal emails have not been delivered to you because they have been wrongly categorized as SPAM, the sender of the message should resend their original messages to abuse@bellaliant.net. Make sure to include the email addresses of both the sender and the recipient.

Reporting SPAM using Bell Aliant WebmailIf you use Bell Aliant Webmail to check your email:

  1. Log into Bell Aliant Webmail
  2. Select the fraudulent email
  3. Click on Report as Spam button
  4. The message is automatically forwarded with all the correct details and deleted from your mailbox.
  5. This will send an alert to the SPAM abuse centre for investigation.

Additional information

• Never respond to SPAM. In most cases, responding to a SPAM message will cause more SPAM to come.

Email viruses, suspicious emails, scams and phishing attempts

If you suspect an email is fraudulent or comes from someone you do not know:

  • Do not open the email or attachment.
  • Do not give any personal or financial information, such as email or online banking username & password.
  • Be aware of the customer communication policies of companies you do business with. Know what they will request by email if anything.
  • Do not click on any link provided in the email. Contact the person or company by telephone, if possible, to confirm the email is safe. If it is impossible to call the person or company, do not reply to the email.
  • Delete the email message from your Inbox and your Trash folder.
  • Make sure your anti-virus software is up to date.
  • We also recommend using Bell Aliant Webmail to check your emails before downloading them to your computer.
Software requirements for Northerntel email

To ensure you can access your Northerntel email, and to support current security standards, you need the following software. This does not affect your login information and stored messages.

Supported browsers and operating systems

Browsers

  • Internet Explorer 11 and higher
  • Microsoft Edge 12 and higher
  • Mozilla Firefox 27 and higher
  • Google Chrome 30 and higher
  • Safari 7 and higher
  • Opera 17 and higher

Desktop operating systems

  • Windows 7 SP1 and higher
  • macOS 10.9 Mavericks and higher
  • Ubuntu 12.04 LTS and higher
  • Microsoft Outlook 2013 and higher
  • Mozilla Thunderbird v31 and higher

Mobile operating systems

  • iOS 7 and higher
  • Airwatch
  • Android 5.0 and higher
  • Windows Phone 8.1 and higher
  • Windows 10 Mobile and higher

More help for Northerntel email

Setting up Northerntel email Click on the link to navigate to Setting up Northerntel email

Stop Webmail wizard from showing

When you log into Webmail for the first time you will be presented with a ‘Welcome Wizard'. This wizard allows you to customise your webmail experience with your timezone, language preferences and more. This wizard is not mandatory and you can set it to stop showing each time you log in.

Follow these easy steps

  1. Go to http://webmail.bellaliant.net
  2. Log in using your email address and password
  3. Check the box beside Do not show on start (bottom left corner)
  4. Click Start if you would like to compete the wizard or click Close to exit wizard
Fix issue where the original email text missing when replying

By default, Webmail is set to have the original email content not appear when replying to a message. If you would like to include the original text, this setting can be changed by following the steps below

Follow these easy steps

To change this setting and have the content appear when replying, follow these steps:

  1. Click on Settings
  2. Open up the E-Mail menu, and select Preferences
  3. Click on Editing
  4. Select either Yes or No, depending if you wish to have the original message appear in a reply
  5. Click Save

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