Support

FAQ- New billing system

We will soon be switching to a new billing system. This will result in some changes to the look and feel of your bill and how you access your account online.

Click here to view the new bill design in PDF format (495 KB) and opens in New Window.

What's happening to my account number?

With the new billing system, you will have a new account number. Your new account number will be available on your first bill.

What is happening to the existing online portal My Bill?

A new online portal, MyAccount will be launched soon. Following the launch, you will need to register to the new online portal MyAccount.

I am currently registered to pre-authorized payments, what will happen to my payments?

If you’re signed up for pre-authorized payment, these will continue and no action is required on your part.

I currently make payments through my financial institution, what will happen to my payments?

If you are currently making payments through your financial institution such as online banking, telephone banking or in-person, you will need to update your account number with your financial institution once you have received your first bill, after the launch of the new portal MyAccount.

I am currently registered to both paper and electronic bills, will I still continue receiving both formats?

If you are currently registered to both paper and electronic bills, please note that once the new portal MyAccount is launched, you will only receive an electronic bill. If you wish to change your preference to paper bill, please call us at 1 800 360-8555 (Opens in the default phone client).