Call Trace makes it possible to have NorthernTel record the telephone number (whether or not it is blocked) of a harassing, obscene or threatening call including a long distance call. The best way to deal with obscene or harassing calls is to HANG UP. If calls persist and are threatening, you may wish to have the caller’s number traced, using Call Trace service. Call Trace service should be used in serious situations only. If you use Call Trace service you should be prepared to contact the police and have the caller charged. NorthernTel will release the traced number with proper legal authorization, ONLY TO THE POLICE (you will not be advised of the caller’s number). Where facilities exist, Call Trace service is available on your line. There is a charge for each successful use of the Call Trace service, WHETHER OR NOT THE TRACED NUMBER IS REQUESTED BY THE POLICE.

Using Call Trace service does not guarantee that the Police will accept your case or follow up on a Call Trace request.

How to use Call Trace service

1. Hang up after receiving the threatening or harassing call.
2. Lift the receiver and listen for dial tone.
3. Press *57 on a touch tone telephone or dial 1157 on a rotary telephone.
4. A voice announcement will tell you whether the call was traced successfully.
5. Hang up.

Call Trace Hints and Tips:

• You can use Call Trace service from any telephone on your line.
• The police do not always press charges based upon a successful trace. If the trace was successful the service charge applies whether or not the police pursue the matter.
• Call Trace service works only on the last incoming call. If you receive another call or a Call Waiting beep before you use Call Trace service, the number of the last call or the waiting call will be traced instead of the threatening call.
• Call Trace service works on blocked calls.
• The number of the caller recorded by NorthernTel will be released only to the police if they request it

If you are a current Call Trace subscriber and require assistance, please call 1 800 360-8555 (Opens in the default phone client).